Datenschutzerklärung

Stirling Distillery Privacy Notice

(Last updated: (19.02.26)

1. Who we are

Stirling Distillery Ltd (“we”, “us”, “our”) is the data controller for the personal information we collect through our website, online shop, events, distillery tours, marketing activities, and customer services.

Company name: Stirling Distillery Ltd
Registered address: 9 Lower Castlehill, Stirling, FK8 1EN, UK
Company number:  SC593513
Email: [insert contact email, e.g. hello@stirlingdistillery.com
Telephone: 01786 596 496

2. What personal data we collect

We may collect and process the following information:

  • Contact information: name, email address, phone number, postal address
  • Order information: payment details (processed securely by our payment providers), delivery information, order history
  • Identity information: date of birth (to confirm legal drinking age)
  • Marketing preferences: newsletter subscriptions, event sign-ups
  • Technical data: IP address, browser type, device information, cookies (see Cookie Policy)
  • Competition and survey entries

3. How we collect your information

We collect personal data when:

  • You make a purchase on our website or in person
  • You sign up to our newsletter
  • You book a tour, tasting, event, or masterclass
  • You contact us with an enquiry
  • You interact with our social media
  • You enter a competition or survey
  • Your data is provided to us by a partner scheme (e.g. Blue Light Card) to validate your eligibility for offers

4. How we use your personal data

We use your information to:

  • Process and deliver your orders
  • Confirm you are of legal drinking age
  • Manage bookings for tours, events, and tastings
  • Provide customer support
  • Send marketing communications (only where you have opted in)
  • Administer competitions and promotions
  • Improve our website, products, and services
  • Provide partner-scheme discounts (e.g. Blue Light Card) and verify eligibility
  • Comply with legal, regulatory, and HMRC obligations

5. Legal bases for processing

We use the following lawful bases under UK GDPR:

  • Contract: to process purchases, bookings, and enquiries
  • Consent: for marketing communications and non-essential cookies
  • Legitimate interests: improving services, preventing fraud, understanding customer behaviour
  • Legal obligation: age-verification, tax, and accounting requirements

6. Sharing your information

We may share your data with:

  • Payment processors (e.g. Stripe, Shopify Payments)
  • Delivery and courier services
  • Email marketing platforms (e.g. Mailchimp)
  • Booking platforms
  • Event partners or discount-scheme providers (e.g. Blue Light Card)
  • Analytics providers (Google Analytics etc.)
  • Professional advisers (legal, accounting)

We never sell your personal data.

7. International transfers

Some of our service providers may transfer data outside the UK/EEA.
Where this occurs, we ensure appropriate safeguards (e.g. UK International Data Transfer Agreements).

8. Data retention

We keep your personal data only for as long as necessary for the purposes it was collected, including:

  • Order information: up to 7 years (HMRC requirement)
  • Marketing data: until you unsubscribe
  • Booking or event data: up to 2 years after your event

9. Your rights

You have the right to:

  • Access your data
  • Correct inaccurate data
  • Request deletion (“the right to be forgotten”)
  • Restrict or object to processing
  • Withdraw consent at any time (for marketing)
  • Data portability

To exercise your rights, contact us at [insert data-protection email].

10. Marketing communications

You will only receive marketing emails if you have:

  • Opted into our newsletter, or
  • Given explicit consent when buying a product or booking an event

You can unsubscribe at any time using the link in any email.

11. Cookies

Our website uses cookies to improve user experience, website performance, and analytics.
Please see our Cookie Policy for full details.

12. Security

We use appropriate technical and organisational measures to protect personal data, including encryption, secure payment gateways, and access controls.

13. Contact us

If you have any questions about this Privacy Notice or how your data is handled:

Email: hello@stirlingdistillery.com
Address: Stirling Distillery, 9 Lower Castlehill, Stirling, FK8 1EN

You also have the right to complain to the Information Commissioner’s Office (ICO): www.ico.org.uk

14. Updates to this notice

We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated “Last Updated” date.