Refund policy

Returns & refunds

We want you to love what you ordered. If you don't, you have 30 days from the day your order arrives to return it.

What can be returned

Bottles and gifts that are unopened, unused and in their original packaging, with any seals intact. We'll ask for your order number or proof of purchase.

We can't accept returns of opened or unsealed bottles (unless faulty), gift cards, or distillery experience and tour bookings — changes to bookings are covered by the booking's own terms.

How to return

Email us via the contact page with your order number and we'll confirm the return address and next steps. Return postage is paid by you, and we recommend a tracked service — we can't refund items that are lost on the way back. Original shipping costs are non-refundable.

Refunds

Once your return arrives and has been checked, we'll email you to confirm and process your refund to your original payment method within 5 working days. Banks can take a few extra days to show it on your statement.

Damaged or faulty items

If anything arrives damaged or faulty, contact us within 48 hours of delivery with a photo or video of the item and its packaging. We'll replace it or refund you in full, including postage — you won't be out of pocket for our mistake.

Exchanges

Want a different bottle? The quickest route is to return your item for a refund and place a new order.

This policy doesn't affect your statutory rights.