Privacy policy
Stirling Distillery Privacy Notice
Last updated: 6 July 2026
1. Who we are
Stirling Distillery Ltd ("we", "us", "our") is the data controller for the personal information we collect through our website, online shop, events, distillery tours, marketing activities, and customer services.
Company name: Stirling Distillery Ltd
Registered address: 9 Lower Castlehill, Stirling, FK8 1EN, UK
Company number: SC593513
Email: hello@stirlingdistillery.com
Telephone: 01786 596 496
2. What personal data we collect
- Contact information: name, email address, phone number, postal address
- Order information: payment details (processed securely by our payment providers), delivery information, order history
- Identity information: date of birth (to confirm legal drinking age)
- Marketing preferences: newsletter subscriptions, event sign-ups
- Technical data: IP address, browser type, device information, cookies
- Competition and survey entries
3. How we collect your information
- You make a purchase on our website or in person
- You sign up to our newsletter
- You book a tour, tasting, event, or masterclass
- You contact us with an enquiry
- You interact with our social media
- You enter a competition or survey
- Your data is provided to us by a partner scheme (e.g. Blue Light Card) to validate your eligibility for offers
4. How we use your personal data
- Process and deliver your orders
- Confirm you are of legal drinking age
- Manage bookings for tours, events, and tastings
- Provide customer support
- Send marketing communications (only where you have opted in)
- Administer competitions and promotions
- Improve our website, products, and services
- Provide partner-scheme discounts (e.g. Blue Light Card) and verify eligibility
- Comply with legal, regulatory, and HMRC obligations
5. Legal bases for processing
- Contract: to process purchases, bookings, and enquiries
- Consent: for marketing communications and non-essential cookies
- Legitimate interests: improving services, preventing fraud, understanding customer behaviour
- Legal obligation: age-verification, tax, and accounting requirements
6. Sharing your information
- Payment processors (e.g. Stripe, Shopify Payments)
- Delivery and courier services
- Email marketing platforms (e.g. Mailchimp)
- Booking platforms
- Event partners or discount-scheme providers (e.g. Blue Light Card)
- Analytics providers (Google Analytics etc.)
- Professional advisers (legal, accounting)
We never sell your personal data.
7. International transfers
Some of our service providers may transfer data outside the UK/EEA. Where this occurs, we ensure appropriate safeguards (e.g. UK International Data Transfer Agreements).
8. Data retention
- Order information: up to 7 years (HMRC requirement)
- Marketing data: until you unsubscribe
- Booking or event data: up to 2 years after your event
9. Your rights
- Access your data
- Correct inaccurate data
- Request deletion ("the right to be forgotten")
- Restrict or object to processing
- Withdraw consent at any time (for marketing)
- Data portability
To exercise your rights, contact us at hello@stirlingdistillery.com.
10. Marketing communications
You will only receive marketing emails if you have opted into our newsletter, or given explicit consent when buying a product or booking an event. You can unsubscribe at any time using the link in any email.
11. Cookies
Our website uses cookies to improve user experience, website performance, and analytics. You can manage cookie preferences in your browser settings.
12. Security
We use appropriate technical and organisational measures to protect personal data, including encryption, secure payment gateways, and access controls.
13. Contact us
Email: hello@stirlingdistillery.com
Address: Stirling Distillery, 9 Lower Castlehill, Stirling, FK8 1EN
You also have the right to complain to the Information Commissioner's Office (ICO): www.ico.org.uk
14. Updates to this notice
We may update this Privacy Notice from time to time. Any changes will be posted on this page with an updated "Last Updated" date.